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New For 2007 - The Leadership Development Resource Center brought to you by the same people that put together the Customer Service Zone

Communication is a KEY element of customer service and dealing with difficult customers.
Make sure to visit our new Communication Resource Center to help hone your communication skills.

Top : Communication : Business Communication: Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.

Articles:

Virtual Press Release Faux Pas - by Janet Attard
What can you do to give your email press releases a better chance of getting read? Here, based on blunders I see frequently in press releases emailed to me, are six electronic press release sins to avoid (Added: 21-Jan-2002 Hits: 260 )

The Elements of E-Mail Style - ECOSYSTEM - by Darwin
WHEN SOMEONE RECEIVES an e-mail from you they don't just jump, they ask for a specific altitude. You've never had to send a message twice or pester someone by phone because they haven't responded to you electronically. (Added: 21-Jan-2002 Hits: 358 )

Overcome The Fear of Writing - by NA
When you write your own business materials, it's not always easy to get pen to paper, or fingers to keyboard. Here are some tips to keep the creative juices flowing ­ or to get them started. (Added: 21-Jan-2002 Hits: 196 )

Clean Out Your Linguistic Closet! - by Joseph Sommerville
Outlines some basic principles to help you write business correspondence that is simpler and to the point. Less IS more. (Added: 27-May-2004 Hits: 309 )

Effective Cross Culture Communication - by James Manktelow and Kellie Fowler
It’s no secret that today’s workplace is rapidly becoming vast, as the business environment expands to include various geographic locations and span numerous cultures. What can be difficult, however, is understanding how to communicate effectively with individuals who speak another language or who rely on different means to reach a common goal. (Added: 22-Mar-2006 Hits: 384 )

How to Make The Most Out Of Emailed Press Releases - by Eric Ward
The acceptance of Email as a legitimate distribution method for corporate commuications has created new opportunities for transmitting press releases. But marketers need to know the rules for making best use of this resource, or risk wasting it altogether (Added: 21-Jan-2002 Hits: 207 )

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Pages Updated On: 25-Sep-2008 - 16:42:09





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