Angry Customers? Here are tips, hints and suggestions from the book:

If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber By Robert Bacal

Our most recent offering, this hefty book, about 200 pages long, contains over 120 tactics to defuse angry and difficult customers. Here's some free hints, tips and chapters from the book. You can order by clicking the book name above. To get your 33% discount, enter Coupon Code 9Z357K5N. You'll save about $8.00 bringing the cost to an economical $16.00 give or take.

Understanding Hostile Customers (Helplessness and Control)
When it comes to dealing with angry customers, you shouldn't feel helpless and victimized, since you CAN improve things by learning and using defusing hostile customers skills.

One Reason Customer Frustration Is Increasing
One reason you may face more angry customers is the actual levels of service are dropping. That means it's even more important to learn to deal with them, if only to manage your own stress and job satisfaction levels.

Overblown Unreasonable Customer Desires Fed by Companies + Low Expectations = Hair Trigger Customer Behavior
Unreasonable customer expectations make the task of helping them more difficult.

Another Contributor to Problems Dealing With Angry Clientele -- That's You and Your Managers!
Learning the skills to defuse angry customers is often overlooked. Many defusing skills don't occur naturally. You have to learn them.

What Do Angry Customers Look Like?
A simple but important question. The first step in coping effectively with angry and agressive customers is to identify that a) the customer is, in fact, angry, and b) that the customer behavior is hostile and manipulative.