Customer Service Questions and Answers From Employees On The Firing Line

This section is devoted to the questions and answers often posted by the employees who are responsible for delivering quality service to customers -- those on the firing line who are often not highly paid, and deal with customer service challenges every day.

• What's In It For Me (the employee) For Delivering Excellent Customer Service?
• In A Nutshell, What Do Customers Want, and What Is "Good Customer Service" For Them?
• What Is The Escalation Cycle, and How Does It Apply To Angry Customers?
• How Do I Start Off Customer Interactions Successfully?