Customer Service Test

A secret shopper tests the customer service practices of a Best Buy store and a COMPUSA store. When you view this three minute video clip, you can find out what makes for excellent customer service. Did you know that both COMPUSA and Best Buy have created secret shopper programs? Do you think that the use of secret shoppers will generally improve customer service?

Also included in this clip are some tips for shoppers so that they can enjoy a more positive shopping experience.

For more on difficult customer check out The Defusing Hostile Customers Workbook.