Free Customer Service Videos and Excerpts

When it comes to improving customer service, and developing better customer service skills, the old saying, a picture is worth a thousand words, is so true. For example, it's one thing to read about good and bad customer service, but it's much more useful to see examples of each, and learn what not to do and what you can do.

We've gathered together a number of customer related video clips and excerpts that we believe will help you improve customer service in your organization, or simply to develop your own customer service skills and knowledge. All are free to access and do not require registration of any kind.

Where The Rubber Meets The Customer Service Road

In this section, you'll find videos related to how line employees can treat customers to increase the quality of customer service, and to defuse difficult and angry employees. The focus is on what to do, and customer service skills.

• Johnny the Bagger: A True Story of Customer Service
• How To Provide Good Customer Service Free Video
• Scott McKain -- Customer Service Lessons from "Taxi Terry"
• Shep Hyken - Customer Service Cab Story Video
• Michael Wickett - Creating Customers For Life - Training DVD Preview
• Would You Do Business With You - DVD Training, Jane Handly
• The Basics Of Customer Service - A Customer Service Basics Training Video From Tower Records

Help With Angry, Difficult, and Impossible Customers

• Top 6 Ways to Get An Angry Customer to Calm Down
• Understanding the Psychology of Angry Customers
• How to Provide Good Customer Service
• Angry Restaurant Customer Visits Rude Employee At Home and Teaches Customer Service Basics (Recommended)

Social Media and Customer Service Videos

Learn about the link between social media and providing customer service via these videos, and webinar archives. Great for learning, great for finding tips and advice on how to use social media, integrate it, and leverage it. Be aware that videos and webinars from companies that make money by providing tools to leverage social media (Facebook, Blogs, Twitter) tend to be biased so make sure you look for contrary and more critical perspectives.

• Delivering Superior Customer Service is Everyone's Responsibility (Free Customer Service Training Video/Webinar About Using Social Media
  
  

Customer Relationship Management (CRM)

Customer Relationship Management software, or CRM is where the customer service values meet technology. CRM software has become very complex over time, and making purchase decisions is difficult, so videos in this section will help you understand what CRM is, its benefits, features and help you become more familiar with Customter Relationship Management vendors.

• CRM & CMS Options Video Presentation
• High-Value Customer Relationships and The Mariner's Experience With CRM
• The CRM Primer

Specific CRM Solutions

A number of CRM vendors have produced videos and clips about their own products. That's what's listed in this section but you'll also find videos produced by independent third parties about specific products and options.

• Microsoft CRM - What can it do for you?
• Salesforce.com - Product profile (web based CRM)
• SalesOutlook - A Product profile)

The Big Picture - Customer Service As Corporate Strategy

Here you'll find videos that address the bigger picture regarding providing quality service to customers, and stamping out poor customer service. Customer service as competitive strategy.

• Director of First Impression
• Customer Service Test
• Career Success - Customer Service
• Is The Customer Always Right?
• Outrageously Rude Customer
• Tom Murrell's "Secrets of Email Marketing"
• Relationship Skills
• DATING Your Customer
• Phil Van Hooser A "Wow" Customer Service Example
• Dynamic Customer Service and Employee Empowerment Excerpts
• Drum Beat Of Trust
• Creating Customers For Life
• Instant Repeat Business (book by Brad Sugars)