The Basics Of Customer Service - A Customer Service Basics Training Video From Tower Records

This is a twenty-two minute video used internally by Tower records that portrays basic techniques, skills and actions that are part of providing effective and good customer service.

It includes interviews with customers which provides a nice context for the use of the skills. It also shows the bad way of dealing with a customer and then the improved better way.

For more on difficult customer check out The Defusing Hostile Customers Workbook.